Accordia - Services - ERP & CRM Systems

Within the Accordia’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) practices the purpose is not to configure your commercially purchased software. The objective is to improve your business, period.

The Accordia team delivers customized software packages for the ERP and/or CRM implementation services across various business functions of our customers.

“How can we be sure that this ERP project will be on-time and on-budget? We have heard so many ‘horror’ stories out in the industry!
“Will the new system(s) change the way our people do business and what will be the down-side – in operational terms – of making such a change?”
“How will any ‘gaps’ of the commercially purchased software be closed, at how much cost and with what amount of risk and on-going support?”

These scenarios, although different, focus on similar potential back-ground and operational issues that the Accordia team regularly helps our clients work through the answers. The scenarios all have a common theme: will the total needs of the business be addressed?

Accordia team’s methodology creates a roadmap to address not only the general issues identified above but also the Operational issues and functions. We do so at very effective price points by leveraging our local and – if appropriate – our off-shore (India) based resources and facilities. We help our customers in the following stages:

Discovery: During this phase, we focus on core areas that we are discussed in detail with users, managers and IT personnel. Processes and reporting requirements are defined, and any gaps between those processes and the software, documented. Data conversion, interfaces, third party software implementation and customizations are also discussed.

System Setup: During this stage, the commercial products are setup and some sample data is entered into the system, to be used later in the project. Every customization planned that will either add to the commercial product or integrate a existing system is provided test data to be used later for ‘unit’ testing.

Design & Development: Design of each process and technical specifications are prepared. Processes are defined in detail and process maps are completed. The gaps identified during Discovery are investigated and solutions proposed. During Development, coding of technical solutions takes place. Also, the processes are verified using the application software. Solutions to gaps are confirmed.

Testing & Training: Testing includes establishing criteria for a successful test, testing each process in isolation and integration testing.

Cutover: During Cutover, data is converted from the legacy system into the new application. Users begin using the new processes and system to complete their everyday activities. Post-Cutover Support is available on an as needed basis, to provide on site consulting assistance to ensure a smooth transition to the new application.